|Jefferds Corporation Voice of the Customer Scores for April|
|Homestead Materials Handling Voice of the Customer Scores for April|
4th Quarter Parts and Service Award
The Best Branch of the Quarter Award for the outstanding parts and service team was won in the 4th quarter of 2015 by the parts and service team from St. Albans.
Toyota 2015 Indirect Supplier Meeting
Last week Mark Johnson and Randy Harrison attended the 2015 Toyota Indirect Supplier Meeting in Covington, Ky. This is a meeting hosted by the Toyota Motor Engineering and Manufacturing Plants on North America. It’s important to note that there are 14 of them. They share news about the most recent year as well as projecting what the near term looks like. They also recognize various suppliers for performance. Each Plant has the opportunity to nominate suppliers who provide goods and services to them. Then a comprehensive Team from Toyota meets to decide who the Best of the Best are. Jefferds received an award for Outstanding Quality Performance in the Area of Trades and Fabrication. We also received a Superior Performance Award for Safety. There was only one other supplier in the entire list of over 250 vendors that won two awards! This is an extreme compliment to all the folks who work at the Toyota Engine Plant, but also to all of you who provide support for them. It’s also important to note that only 17 awards were presented and Jefferds got two of them!
OUTSTANDING hardly says enough!
Best Parts and Service Department 1Q 2015
The folks from the Roanoke Branch have won the Best Parts and Service Department Award for the 1st Quarter, 2015. Congratulations!
This award recognizes the best combined effort of each branch’s Parts and Service Department Employees, Salesmen, Managers and processes in several key areas. The first area is SAFETY. If any Parts and Service Department Employee suffers a recordable injury, that branch is disqualified for the quarterly award. In the first quarter, St Albans and Clarksburg had impressive scores but were disqualified due to safety performance. Other key areas include PM contract gains, PM completion, parts inventory management, overall profitability to budget and lowest warranty rejection rates.
The entire Parts and Service staff, including CSS, directly contribute to this success. Those available for a picture today are L-R: Chasity Bailey, Service Dispatcher; Chris Jones, Shop Technician; Noel Spencer, CSS; Dwayne Hale, Parts Order Editor; Terry Akers, Service Manager; Blain Wells, Parts Manager; Sharon Rucker-Vaughan, Service Coordinator; John Price, Shop Technician; Steve Matheney, Parts Order Editor.
Thanks to Rick Simms for designing and building the trophy! It alone has generated a great deal of conversation! training.
Toyota Parts Excellence and CSS Awards
At the recently completed Toyota National Dealer meeting, Jefferds was recognized and received the Parts Excellence Award which is given to those dealers that have high parts sales and run excellent Parts Departments. We also received the CSS Award which is given to those dealers who have superior performance in CSS Operations and training.
Congratulations to Homestead Materials Handling for receiving the Clark Dealer of Distinction Award. Pictured left to right: Dave Ludwig, Wayne Weaver, Zack Donovant, Ed Porbansky, Kevin Plowman, Phillip Mostyn, Chris Clayton, Clark Regional Sales Manager Karl Waeckerle, Mike Milhoan, Kelly Cornell, Sherri Beckner, Gene Brogan, Gina Graham, Bob Short, David Sorrells and Tom Webster. This prestigious award was received on February 18, 2015.
2014 Crown Summit Award Winners
Homestead Materials Handling is a winner of Crown's Ascent Award. This is the second highest award that can be earned within the Crown structure and as they have more and more factory stores, it has become harder and harder for an independent dealer to win. It's a great team effort!
Jefferds Corporation and Homestead Materials Handling serves West Virginia, Eastern Kentucky, Southern Ohio and the Shenandoah Valley of Virginia. Visit our dealerships for all of your new and used material handling equipment needs such as electric forklifts, pallet handlers, rough terrain forklifts, dock equipment, pneumatic tires, used forklifts and more. We are authorized dealers for new equipment from Clark, Sellick, Crown, Linde, Toyota Forklifts and Doosan forklifts. We also offer material handling and forklift parts, service, mobile tire press, and equipment rentals for the equipment and manufacturers we carry.
Jefferds West Virginia Locations:
Homestead Materials Handling Virginia Locations: